Order Processing

Ena Eskander is a private designer specializing in bridal dresses and haute couture dresses. We operate an Online Shop and currently do not have a physical store or showroom.

All wedding dresses are custom-made to fit your measurements. Please contact us and provide your body measurements.

Modifications can be made to our wedding dresses, including changes to the neckline, sleeve length, puffiness, or the addition of full lining. If you wish to make any alterations to your dress, please inform us, as prices may vary a little depending on the requested changes.

We recommend contacting us prior to placing an order so that we can discuss all the details of your dress before finalizing payment.

The processing time for evening dresses is typically 15-30 business days, while wedding dresses require 3-6 months. Simple wedding dresses can be completed in 2 months, but we advise checking with us before placing an order.

Once an order is placed, you will receive a confirmation email. Please ensure that you check your spam folder or contact us if you do not receive the confirmation.

For order assistance, please email us at info@enaeskander.com. Kindly note that changes to your order may not be possible after 24 hours from the time of payment, as production will have commenced.

Please carefully review and ensure that you have entered the correct shipping address. We cannot be held responsible for non-delivery resulting from address errors.

IMPORT DUTIES & TAXES

Ena Eskander cannot be held responsible for delays caused by customs clearances, as we have no control over these processes. Our dresses may be shipped from various countries worldwide, as we have multiple factories. The majority of our dresses are shipped from China or Egypt. Please note that local laws enforced by customs authorities in your country may require the payment of taxes upon arrival. Ena Eskander is not responsible for import duties and taxes. Failure to pay these taxes may result in your order being returned to Ena Eskander, and you will be responsible for the re-delivery costs and any additional fees incurred.

SHIPPING TIME

For international orders, please allow 5-10 business days for delivery.